This website is operated by Dermocosmética Pty Limited (ABN 52 152 881 019), the Australian distributor of ISDIN products. In this policy, “ISDIN Australia”, “we”, “our” and “us” refer to that entity. We are committed to respecting your privacy and safeguarding your personal information. This policy sets out how we collect, use, store and disclose your personal information.
ISDIN Australia respects the privacy of individuals and is committed to its obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal information is information or an opinion that identifies an individual, such as a name, address, email address, phone number or other information relating to an identified or identifiable person.
What information do we collect?
We collect personal information that is reasonably necessary for, or directly related to, our functions and activities. We only collect personal information for the purposes set out in this policy, unless we tell you otherwise at the time of collection.
We may collect the following types of personal information:
- name;
- address;
- email address;
- telephone number and other contact details;
- gender, age or date of birth;
- any other personal information required to provide you with a product or service, or to help you deal with us.
For example, we collect your personal information when you contact us by telephone or email, when you use the contact form on this website, or when you ask us for customer support.
How do we collect personal information?
We collect personal information for the primary purpose of providing our products and services to you, and we store it in a way that keeps it secure. We may collect personal information:
- when you visit or register on our website;
- when you join our mailing list;
- when you enquire about becoming a stockist or a professional clinic partner;
- when you contact us by post, email or telephone, or share information with us through other services or websites;
- from information you share publicly on a social network, or that forms part of your profile on a social network such as Instagram, Facebook or LinkedIn;
- when you enter a competition or promotion; or
- from publicly available sources.
Why do we collect, use and disclose personal information?
We use your personal information for the purpose for which it was collected, as set out in this policy or as otherwise disclosed at the time of collection, including:
- for our everyday business operations and to carry out transactions with you or your organisation;
- to provide, develop and improve our products and services;
- to respond to your enquiries and requests, and to give you information about our products and services by email, SMS or post;
- to operate, protect, improve and optimise our website, services and your experience of them;
- to invite you to events, conferences and scientific or educational programs;
- to send you marketing and promotional messages and other information that may interest you, such as new product launches;
- for internal administration and any required financial reporting;
- to give you access to professional or trade areas of our website;
- to meet our legal obligations, including keeping records of medical queries, complaints, adverse events and product recalls; and
- for any other purpose required or permitted by law, or for which you have given your consent.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or an opinion about matters such as a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or professional body, criminal record or health information. We do not generally collect sensitive information.
If you give us sensitive information for any reason, for example health information such as an allergy or a skin condition, you consent to us collecting, using and disclosing that information for the purpose you disclosed it and as permitted by law. We handle any sensitive information we receive in accordance with the Privacy Act and this policy.
Direct marketing
We may send you direct marketing communications and information about our products and services by telephone, email, SMS, post or other means. You can opt out at any time by contacting us using the details below, or by using the unsubscribe facility in the message.
Disclosure of your personal information
We may disclose your personal information to service providers who help us run our business, including delivery, IT, hosting, marketing and customer support providers, and to other companies in the ISDIN group. We may also disclose personal information where required or authorised by law.
Overseas transfer of personal information
When you give us your personal information, you consent to it being disclosed outside Australia. We may transfer personal information overseas where there is a genuine business need. For example, we may share information with overseas suppliers and product manufacturers to handle product replacements, reaction cases and complaints, or with selected third parties who provide us with support services such as database and IT support, who may access your personal information in order to provide those services.
Cookies
A cookie is a small text file placed on your device by a web server. Cookies record information about your visit, including the type of browser and operating system you use, the sites you visited previously and your IP address. We may collect personal information about you through cookies when you use this website. If you do not want to use cookies, you can change your browser settings to refuse them or to notify you when they are being used.
Third party services
This website uses YouTube and Google API services. By using those services you also agree to the YouTube Terms of Service, the Google Privacy Policy and Google security settings. This website may also contain links to other websites. We are not responsible for the privacy practices or the content of those websites.
Security of your personal information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. We also take reasonable steps to destroy or de-identify personal information when we no longer need it.
Opting out
If you no longer wish to receive marketing communications from us, please use the unsubscribe facility at the bottom of our emails, or contact our privacy officer using the details below.
Accessing or correcting your personal information
You can ask to see, correct or update the personal information we hold about you by contacting our privacy officer using the details below. We may need to verify your identity before we act on your request. We will respond as soon as reasonably practicable.
Privacy complaints
If you would like to make a complaint about the way we have handled your personal information, please contact us using the details below. Include your name, email address and telephone number, and as much detail about your complaint as you can. We investigate all complaints and will respond within a reasonable period.
For more information about privacy, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or visit www.oaic.gov.au.
Contact us
For more information about this policy or our privacy practices, to access or correct your personal information, or to make a complaint, please contact:
The Privacy Officer
ISDIN Australia
8 / 14-16 Lens Street, Coburg North, VIC 3058
Australia: +61 3 9354 0898
New Zealand: 0800 603 906
Email: customerservice@dermocosmetica.com.au
Updates to this policy
We may update this privacy policy from time to time. We encourage you to review it regularly so you know how we protect your information.
Last updated: 11 August 2026.